Welcome to our SL SKIN CO. website.

Your use of this site is contingent upon your acceptance of the following terms and conditions (referred to as the "Terms and Conditions"). By accessing or using this site, you confirm that you have read, comprehended, and unconditionally agreed to be bound by these Terms and Conditions. It is important to note that when you visit one of our other regional sites, you will be governed by the terms and conditions specific to that site, so we recommend reviewing those terms and conditions as well.

OVERVIEW

SL SKIN CO. operates this website, and when you use it or purchase from us, you are entering into an agreement with us, governed by these terms and conditions.

By using our website, you agree to abide by these Terms of Service, which apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. Please carefully read these terms before using our website. If you do not agree with all the terms and conditions outlined in this agreement, you should refrain from accessing the website or using any of our services.

Any new features or tools added to our online store will also be subject to these Terms of Service. The latest version of these terms can always be found on this page, and we reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. We recommend checking this page periodically for updates. Your continued use of the website after any modifications constitute your acceptance of the revised terms.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform allowing us to offer our products and services to you.

 

Please review our Privacy Policy which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices. 

About SL SKIN CO. website. 

SL SKIN CO. is the supplier of the goods.

(ABN 25 264 527 377). 

Contact Information

hello@slsksinco.com.au

1. Online Store Terms

By accepting these Terms of Service, you confirm that you are either of the legal age of majority in your state or province of residence or that you have obtained consent from the legal age of majority in your state or province of residence to permit any minor dependents under your care to access and use this website.

Usage of our products for unlawful or unauthorized purposes is strictly prohibited. Furthermore, you are obligated, while using our services, to adhere to all applicable laws within your jurisdiction, including but not limited to copyright regulations.

Transmission of malicious software such as worms, viruses, or any other form of destructive code is strictly prohibited.

Failure to comply with any of these Terms will result in the immediate termination of your access to our services.

2. General Conditions

We reserve the right to deny service to anyone, at any time, and for any reason.

Your content (excluding credit card data) may be transmitted unencrypted and may undergo changes to comply with technical requirements when transmitted over various networks or devices. Credit card information is always encrypted during transfer.

You agree not to reproduce, copy, sell, or exploit any part of the Service or website without our express written permission.

The headings in this agreement are for convenience and do not limit or impact these Terms in any way.

3. Eligibility

To buy products on this website and engage in contract agreements under Australian law, you must: (a) be at least 18 years old, (b) complete the site registration, and (c) hold a valid debit/credit card.

4. Personal Information

The handling of your personal information when provided through the store is regulated by our Privacy Policy.

5. Prices 

In every instance, the prices displayed on the website include GST when applicable and exclude delivery fees. As outlined in the Shipping Policy on the site, your order's total cost comprises the product prices and associated delivery charges.

6. Data Protection Disclaimers / Privacy & Security

Please refer to our Privacy Policy for our full privacy and security practices.

7. Delivery Terms

Delivery adheres to the conditions outlined in our delivery or shipping policy, which is an integral part of these terms.

We will fulfill your order based on the delivery option you select during the ordering process. Refer to the delivery section on the site for details. Please note that any delivery timeframes provided are approximate. Orders might be delivered in multiple shipments. We cannot be held responsible for delivery delays caused by third parties.

8. Errors, Inaccuracies and Omissions

Occasionally there may be information on our sire or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping chargers, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

9. Product Descriptions

10. Products or Services (if applicable) 

Some products or services are exclusively available on our website, with limited quantities and return/exchange options as outlined in our Return Policy. While we strive for accurate product representation, we cannot guarantee precise color matching on all computer monitors. We reserve the right to limit sales to specific individuals, regions, or quantities, and we may change product descriptions and pricing at our discretion. We may discontinue products and void offers in prohibited areas. We do not guarantee that purchased items will meet your expectations or that Service errors will always be corrected.

11. Purchase Related Policies 

You are permitted to utilize the products, services, and any provided samples solely for personal use. Reselling or commercializing products, services, or samples purchased from us is not allowed, with the understanding that sample availability is limited.

Orders that we deem, at our discretion, to potentially breach our Terms and Conditions may be canceled or adjusted, with or without prior notice.

Further policies relevant to orders placed on this website, encompassing order processing, shipping, delivery charges, returns, and privacy, are available for reference.

12. Placing an Order and Order Acceptance

On the Site, simple instructions will guide you through the order process. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. Your order request is submitted to the SL Skin Co. Site by clicking on the Submit button at the end of the on-line order process.

nce an online order is placed, it cannot be modified, supplemented, or canceled.

Upon processing your order, we will send you an email acknowledgment containing details and the amount charged to your credit/debit card or PayPal/AfterPay account. Please note that this email does not confirm your order with SL SKIN CO. Online.

Your order is accepted and the contract formed when we dispatch the goods. To cancel after dispatch, follow our returns policy.

For order inquiries, contact Customer Services Email hello@slskinco.com.au.

We may decline orders due to item unavailability, payment issues, fraud concerns, or errors. If we can't fulfill an order after acknowledgment, we'll contact you, except for suspected fraud. See the Cancellations Section on the site for more details.

13. Payment

You can choose from the payment methods available in the site's payment section. By making a payment, you confirm that you are the rightful owner of the credit or debit card being used.

Credit and debit cardholders may undergo validation checks and authorization by their card issuer. We won't be liable for any delays or non-deliveries resulting from your payment card issuer's refusal or failure to authorize payment to us, whether in advance or after a payment.

14. Accuracy of Billing and Account Information

We may refuse orders at our discretion and limit quantities per person, household, or order. This includes orders under the same account, credit card, or sharing billing/shipping details. If we cancel or modify an order, we'll attempt to notify you via the provided email or billing information. We also reserve the right to reject orders from dealers, resellers, or distributors.

You agree to provide accurate account information and promptly update it, including email and credit card details, for smooth transactions and communication. It is your responsibility to promptly update your account and other pertinent information, including your email address, credit card numbers, and expiration dates, to facilitate the completion of your transactions and ensure we can reach you when necessary.

For more detail, please review our Returns Policy. 

15. Trademarks / Intellectual Property / Copyrights

User Generated Content

When you share, submit, or upload any of your data (including but not limited to photographs, images, videos, music, art, or comments) to SL SKIN CO.'s website, SL SKIN CO.'s social media channels (including, without limitation, Twitter, Facebook, and Instagram), and dedicated pages in discussion forums (e.g., Reddit), you grant SL SKIN CO. a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable license to use, reproduce, create derivative works from, display, and perform your user data in any legal manner for the benefit of SL SKIN CO. You acknowledge and accept that you are solely responsible for all the user data you make available through these means.

Accordingly, you confirm and guarantee that:

1. You possess all the necessary rights, licenses, consents, and releases required to grant SL SKIN CO. the rights to distribute your user data.
2. Your data, as well as your posting, uploading, publication, submission, or transmission of this data, or SL SKIN CO.'s use of your uploaded data (or any part thereof) on, through, or by means of SL SKIN CO., will not infringe upon, misappropriate, or violate any third party's patents, copyrights, trademarks, trade secrets, moral rights, or other intellectual property rights, rights of publicity or privacy, or result in any breach of applicable laws or regulations.

16. Third-Party Links 

Our Service may provide access to content, products, and services from third parties. Links to third-party websites on this site may take you to websites not affiliated with us. We do not assume responsibility for reviewing or assessing the content's accuracy, nor do we provide any warranties or accept liability for third-party materials, websites, or any other offerings from third parties.

We are not accountable for any harm or damages arising from the purchase or use of goods, services, resources, content, or any other transactions conducted via third-party websites. Before engaging in any transactions, it is important to carefully review the policies and practices of these third parties and ensure your understanding. Any complaints, claims, concerns, or questions related to third-party products should be directed to the respective third party.

17. Online Returns and Exchanges

We trust that you're satisfied with your SL SKIN CO. online purchase. However, if you're not entirely content with your product, you have the option to return it in its original, unused condition with proof of purchase for a full refund or exchange within 14 business days from the date of delivery (excluding damaged or faulty items). Please note that your rights under this Returns & Exchanges Policy are additional to any statutory rights you may have, including those provided by the Australian Consumer Law.

Regrettably, we cannot accept returns for products we reasonably believe have been used.

Refunds and exchanges will be processed within 8-10 business days after receiving your return. Refunds, excluding the initial delivery charge, will be issued to the original payment method.

Please be aware that free samples, gift sets, full-size products, and discounts are available only with authorized purchases. If a purchase is canceled and refunded, any complimentary items must be returned along with the purchase. In the case of a partial cancellation and refund, the customer must return the partially canceled purchase, including any free items, if the final purchase amount falls below the offer qualification.

Exchanges can be made for items of equal value. When returning the product, kindly specify the item you wish to exchange.

In cases where your order is returned to us as "Return to Sender," we will contact you via email to confirm your address. Expect your order to be redelivered within 10 business days. To ensure accurate delivery, please provide the business name if your shipping address is a business location.

18. Title to Goods

The goods' legal ownership will be retained by us until you have made full payment, and we have successfully received that payment. If we issue a refund for such payment, the legal ownership of the goods will promptly revert to us.

19. Risk of Loss

Risk in the goods will pass to you upon delivery to you.

20. Acceptance of Goods

21. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software (collectively referred to as "Content"), is the property of SL SKIN CO., Inc., protected by Australian copyright laws. The trademarks and service marks on the Site (collectively known as "Trademarks") are owned by SL SKIN CO., Inc., protected by Australian trademark laws, except for those owned by respective third parties.

Without SL SKIN CO., Inc.'s prior written consent or as required by law, neither the Content nor the Trademarks on the Site can be used, reproduced, copied, sold, modified, or exploited for any purpose.

22. Limited Licence

We grant you a limited, revocable, and non-exclusive license to access and use the Site for personal purposes. This license does not include the right to: (i) frame the Site; (ii) modify or download the Site (except for caching or viewing); (iii) use the Site for anything other than personal use; (iv) create derivative works from the Site; (v) collect account information for others; (vi) use our name or trademarks in meta tags or hidden text; or (vii) employ data gathering tools or actions that burden our infrastructure unreasonably. You may also create a personal, non-commercial hyperlink to the Site's homepage. However, any website linking to ours must follow specific guidelines, including not misrepresenting our association, content, or products, and not using our trademarks without permission. We reserve the right to request the removal of any unauthorized links to the Site. Unauthorized use of the Site terminates this limited license without prejudice to any other remedies provided by law.

23. Your Obligations and Responsibilities

24. Prohibited Uses

In addition to other prohibitions outlined in the Terms of Service, you may not use the site or its content for: (a) unlawful purposes; (b) soliciting others to engage in unlawful acts; (c) violating any laws or regulations; (d) infringing on our or others' intellectual property rights; (e) engaging in harmful, abusive, discriminatory, or defamatory behavior; (f) providing false information; (g) transmitting malicious code; (h) collecting personal information without consent; (i) engaging in spam or fraudulent activities; (j) for immoral purposes; or (k) disrupting the Service's security features. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

35. Your Account

When you register as a customer, you certify that the personal information you provide is accurate and current. Please refer to our privacy policy for details on how we handle your personal information.

It's your responsibility to maintain accurate and updated personal information. If any changes occur, please promptly inform us by contacting Customer Service via email at hello@slskinco.com.au. Alternatively, you can update your details through the "my account" page.

Securing the confidentiality of your account and password is crucial, and you should take reasonable precautions to prevent unauthorized access. You are accountable for all activities conducted under your account when using your account or password. If you suspect unauthorized access to your password or account, please notify us immediately. We can reset your password upon request and send it to your registered email address in case you forget it.

You have the option to cancel your account anytime by reaching out to Customer Services via email at hello@slskinco.com.au.

By using this website, you agree not to impersonate others or use a false identity. If you violate these Terms and Conditions or if we deem it necessary for SL SKIN CO. online's best interest, we reserve the right to refuse service and terminate accounts without prior notice.

26. Disclaimer of Warranties; Limitation of Liability

27. Indemnification

You agree to protect and absolve SL SKIN CO., our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any third-party claims or demands, including reasonable attorney's fees, resulting from your violation of these Terms of Service, referenced documents, or any law or third-party rights.

28. Termination

The obligations and liabilities from before the termination date will survive. These Terms of Service remain in effect until terminated by you or us. You can end them by notifying us or ceasing to use our site. If we believe you've breached these Terms of Service, we may terminate them at any time without notice. You'll still be responsible for any amounts owed up to the termination date, and we may deny you access to our Services.

29. Submissions

Any feedback, suggestions, ideas, or other information you provide, whether solicited or unsolicited, is considered non-proprietary and non-confidential. By submitting, you grant us a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display your submission in any form or technology. Your submission won't be returned, and we may use it for various purposes, including product development and marketing. You must own the rights to your submission, ensure it's free from viruses or spam, and not misrepresent or impersonate others. You also agree to indemnify us for any claims related to your submission.

30. Entire Agreement

Our failure to enforce any right or provision in these Terms of Service doesn't waive that right or provision. These Terms of Service, along with any policies or rules on our site or regarding the Service, form the entire agreement between you and us. They replace any previous agreements, whether oral or written. If there are any ambiguities in interpreting these Terms of Service, they won't be construed against the party that drafted them.

31. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

32. Changes to Terms of Service 

You can always check the latest version of these Terms of Service on this page. We may update, change, or replace any part of these Terms at our discretion by posting updates on our website. It's your responsibility to check for changes. Continuing to use our website or the Service after we post changes means you accept them.